FAQs


FAQs

Q. Is the price per person or per vehicle?

A. The price is per vehicle, not per person.

Q. What is your cancellation policy?

A. Cancellations made within 24 hours are non-refundable. We provide a full refund for all cancellations made with at least 24 hours notice.

Q. Why do you ask for a credit card reservation over the phone?

A. Our services are prepaid through credit or debit cards.

Q. What is the Sales Tax in Hawaii?

A. The current General Excise tax is 4.166%. All of our prices are tax inclusive.

Q. What if my plane is early or delayed?

A. We keep track of your flight and will make adjustments as needed to be there when you land. If you early, call us and we will let your driver know you are ready to go.

Q. Why do you need the exact time of the flight arrival?

A. We use this information to ensure we have accurate flight information while tracking your flight.

Q. What are the age requirements for children and car seats?

A. Current Hawaii law states that children under 8 years old need to be in car seats. You must provide your own car seats for all children under 8.

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